I am writing to commend the excellent service I have received from Bella Terra. I came to Bella Terra through Erin Walls who has been shaping my garden with grace and excellence over many years. She is the consummate Landscaping Designer. She is always polite, knowledgeable, and an excellent interface between Bella Terra and your clients. Erin thinks and designs gardens in 3-dimensions. She is familiar with every type of plant and tree. She knows which will resist rabbits, do well in the sun or shade, and has drought resistance etc. She is an encyclopedia of gardening and plant facts and always goes beyond the call of duty to get the work completed. When large installations are being done she places the plants to be installed exactly where she wants them then steps back to evaluate the form. And by the way, she does the best pots and planters both inside the house and on the decks! She designed and implemented an entire tubular watering system for 15 pots on the decks and property that has worked perfectly. Without this system, I could not leave my property for any length of time since the plants would die. That is a tremendous asset. Erin alone has done all of the landscaping and hardscaping beautification of our home and property. For that I am so grateful. I will follow her wherever she goes.
In addition, I would like to offer my highest accolades to the work crew that has been managing my property. In particular, Danny Kelso has been extremely helpful and accommodating. He listens carefully often taking notes when we discuss modifications I would like made or changes I want. He gets plants moved around the garden effortlessly and is always polite, knowledgeable and has excellent interpersonal and communication skills. I have watched him spend months trying to perfect a grass bed by pulling out a persistent species of weed. He succeeded and his tenacity should be commended! He is a very hard worker during the installs and maintenance. He is a tremendous asset to Bella Terra. If there are incentives for excellence in employee performance, he should receive one.
One of the workers named Julio is familiar with my property and takes great care to help me with various requests. I have watched him pay great attention to detail including the weeding, trimming and clean up. He spent a long time once picking up the dropped leaves from Magnolia trees that are up against our shower stalls. It was a tight space to access and he was down on his knees for a long time in an uncomfortable positon until everything was cleaned up. He has demonstrated amazing strength when doing installs. He makes a sincere effort to communicate clearly with me and we always manage to understand each other very well. He is a pleasure to deal with. It is also always a pleasure when Keith swings by to check on the progress and status of the property. He too is always a gentleman and helpful with suggestions and astute observations about ways to modify or improve things with the garden. I always try to buy the crew a beer but they resist and I have to pass out some cash and bottles of Gatorade.
In closing, I am so happy I am a client of Bella Terra especially when I hear the horror stories my neighbors tell me about the frustrations they have with their landscaping companies. My property is a shining star in the Ocean Breezes Community. I get many compliments on the landscaping from neighbors. Often when rental families stroll through the neighborhood they will ask me if I am the home owner so they can tell me directly that; “your garden is the nicest in the community”. That means a lot to me. Thank you for providing such an excellent staff and service.
I am available anytime if you ever need to talk to me about this commendation or anything else.I personally used Bella Terra for our patio installation this summer. His team was on time everyday, and you would not of know that they were driving trucks, lawn care supplies over our yard. They did a beautiful job and the patio is amazing. His crew were such a nice group of people and professional. We recently moved from Connecticut to Lewes Delaware to a custom built home and art studios. We had a very elaborate landscape design in mind and as artists, with high expectations - lawns, large fish pond, patios, stone walls, breezeway, fountain and a runnel feeding the pond, land fill and elevation management, shed, English style gardens, trees, irrigation system, drains, walkways, lights, outdoors spa, fence, irrigation system well / pump, trellis and more. The building company was overwhelmed by our requirements and did not think that any of their regular landscape companies will have the ability to produce our design until they found Bella Terra Landscapes. They came through for us with flying colors. Not only the crew accomplish all the work, they also exceeded all of our expectations in every way. We don’t normally write reviews, but Bella Terra Landscapes was so great we felt that we had to do something to show our appreciation. This is one of the best companies we have ever dealt with and we going to recommend them to everyone that needs landscaping. They were extremely professional, creative with ingenious ideas, patient, and helpful through our whole experience. Their customer service was extraordinary from Mike, the owner, Justin, the designer and all the way through the crews and everyone that worked at our property. They were all incredibly polite, hard working and helpful every step of the way. If you want an honest estimate and authentic work, this is the company for you. They stuck to the budget and schedule from the estimate even when we made some changes to the original plan while they were working. Every step of the way they explained everything they were doing and fixed every problem, big and little, that came up. They even worked directly with our home builder to correct problems with the drainage pipes and helped us with approval issue with our HOA. We will of course use Bella Terra Landscapes for all of our landscape maintenance needs.Just a note to say how pleased we have been with your service. The finished product is exceptional. Your service staff are polite, efficient and professional. Thank you. Look forward to continued quality work.Sincere appreciation for your prompt service and expertise in fixing the grading and water issues associated with my driveway. your staff was proficient and courteous. Upon completion of their work, the area was cleared and returned to its original landscape. Despite the volume of rain that has fallen since then, water has not entered the garage or seeped into the basement. It was a pleasure to work with you and your company. I would highly recommend your services to customers facing similar issues. Thank you.We just wanted you to know that we are thrilled with job you did at our home. It has transformed the look in a very positive way. Thanks again!Our new corner garden with wall, etc. looks great. I can't wait till spring when we can start planting. Thank you.I LOVE LOVE LOVE the new landscaping. You did such an amazing job. It is truly beautiful. Thank you soooo much.I couldn't be more satisfied with the job. Tim and his crew went about their work professionally and diligently and I learned something about pruning in the bargain. The place looks great. I've got just enough left to do to make me feel that I will have accomplished on my own.Thank you - what a wonderful job!!! We made the right choice of contractor.I want to thank you and the crew for all of the work you put in this last week. Ray took the liberty of sending a couple of pictures and we couldn't be happier. We are especially excited about getting the grass as hopefully it will help keep the mud and sand out of the house. Again, thank you for your efforts.Thank you for all your efforts in making our patio a dream come true. It was such a pleasure working with you and your team. I wanted to thank you for the outstanding work that has been done here! It exceeded my expectations. Your team was tremendous and your vision realized. I very much appreciate your approach and customer focus. I look forward to moving on additional projects to bring this yard into splendor. Thank you very much for your attention to detail and superior workmanship. I can't thank you enough.